This location has a 4.2 overall score, which is a good indicator of a well-rounded business. The quality score of 3.8 suggests that the service provided is generally satisfactory, but there may be some room for improvement. The pricing score of 4.7 is an excellent indicator of competitive pricing, which is a major advantage for customers.The staff at FTCI Auto Service is generally friendly and knowledgeable, with many customers praising their helpfulness and professionalism. Alex, the manager, is particularly mentioned as a standout, with customers praising his honesty, transparency, and willingness to go above and beyond to ensure customer satisfaction.Many customers have praised the shop for its efficiency and ability to complete repairs quickly. The shop's pricing is also considered to be competitive, with many customers mentioning that they were pleasantly surprised by the low prices.Some customers have mentioned that the shop can be a bit disorganized at times, with long wait times and unclear communication about repairs. However, these issues seem to be relatively rare and do not detract from the overall positive experience that many customers have reported.One customer did have a negative experience with a mechanic named Alexis, who was described as rude and aggressive. However, this appears to be an isolated incident, and the shop's owner has apologized and taken steps to address the issue.Overall, FTCI Auto Service seems to be a well-run business with a strong commitment to customer satisfaction. While there may be some minor issues to work out, the shop's excellent pricing, friendly staff, and efficient service make it a great choice for customers in the area.