Tampa Bay
Frontier Title Group, LLC
14.85
14.85
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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The location has a high rating of 4.3 on third-party platforms, showing that customers generally have a positive opinion about the business. Reviewers praise the staff, especially Theresa, for their attentiveness, professionalism, and excellent communication skills. The staff is knowledgeable and efficient, making the closing process smooth and easy. However, one reviewer experienced a highly negative experience with unprofessional communication and mismanagement of payments. This issue highlights a lack of flexibility and empathy in dealing with a stressful situation. On the other hand, the business seems to value customer satisfaction, as the owner responds promptly to negative reviews and tries to clarify the situation. The accessibility features of the location, including wheelchair-accessible parking and entrance, suggest that the business prioritizes inclusivity. Overall, the business seems to be doing well, but there is room for improvement in handling exceptional situations with empathy and flexibility.
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