The location has been a major letdown for most customers. Multiple reviews have mentioned poor internet quality and frequent outages, making it unreliable for people who work from home or rely on stable internet services. While some customers have expressed frustration with the pricing, others have been concerned about the high costs and excessive charges. Overall, the company's inability to deliver on its promises has been a significant issue, with many customers feeling that they have been overcharged or misled. One notable issue is the difficulty in getting human customer support, with many customers waiting for extended periods or being put on hold indefinitely. This has led to a negative experience for those seeking assistance.