Tampa Bay
Frontier Communications
17.69
17.69
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Wheelchair accessible entrance
Wheelchair accessible parking lot
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The business location at Building 10992, Park Blvd Boulevard, Seminole City appears to be experiencing significant issues. Most clients have expressed disappointment and frustration with their experience, citing problems with service reliability, hidden fees, and unprofessional customer service representatives. Many have reported difficulty in getting issues resolved, with some experiencing poor communication and a lack of follow-through from the company. Several clients have shared their concerns about being misled about pricing and services, and some have reported feeling scammed by sales representatives. One client mentioned being told they could cancel their service without penalty, only to be later charged a restocking fee. Others have complained about the company's automated systems and the difficulty in reaching a live person to resolve issues. One client did mention a positive experience with a service technician, Bruce, who installed their Fibernet service and provided good customer service. However, this positive experience is not representative of the overall trend of complaints. The company's features, including wheelchair-accessible parking and entrance, are not being utilized effectively to address the clients' concerns. The address is easily accessible, and the phone number is functional, but the quality of service is not meeting the clients' expectations. The company's working hours are 24/7, but this does not seem to be translating to effective issue resolution for clients.
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