Tampa Bay
Frontier Communications
8.66
8.66
Overview
Enjoy fiber internet, TV & phone services from Frontier. Explore the best Internet, TV, and phone packages and deals we offer. More digital solutions available.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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Based on numerous customer reviews and experiences, this Frontier location has received consistently poor ratings. Many customers have reported issues with service, including frequent outages, poor internet speeds, and unhelpful customer service representatives. Some customers have even reported being hung up on, transferred to different representatives, or ignored altogether.One of the most common complaints is the difficulty in canceling or troubleshooting issues with the service. Customers have reported being told that they need to wait for business days to resolve issues, or being forced to pay for equipment or service fees that they do not want.There are also reports of Frontier's sales and marketing practices being overly aggressive, with some customers feeling harassed by solicitors who ignore "No Soliciting" signs or knock on doors repeatedly.Additionally, some customers have reported issues with the quality of equipment provided, such as routers or modems that are old or malfunctioning.One major issue that has been reported is the lack of accountability and transparency within the company. Some customers have reported being charged for services or equipment that they do not receive, or being billed for services that they did not sign up for.Overall, it seems that this Frontier location has a long way to go in terms of improving its service and customer satisfaction. Until then, customers may want to consider alternative internet service providers.A major issue that customers have reported is the difficulty in getting help when they need it. Many customers have reported being stuck on hold for extended periods of time, or being transferred to different representatives who are unable to assist them.Some customers have also reported being lied to or misled by sales representatives, which has led to unnecessary charges or equipment purchases.There are also reports of Frontier's customer service being unhelpful and unresponsive, with some customers feeling like their issues are being ignored or dismissed.In general, it seems that this Frontier location is struggling to meet the needs and expectations of its customers, and that major changes are needed to improve the service and customer satisfaction.
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