Tampa Bay
Frontier Communications
47.70
47.70
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Wheelchair accessible entrance
Wheelchair accessible parking lot
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The business location is not reliable. The customers reported that the business does not operate 24/7, despite the website stating it does. The clients also reported that the internet and cable services are often unreliable and slow. The business charges its customers for equipment rental and installation, and there are several reports of customers being charged incorrectly or being subjected to hidden fees. The company's customer service is often unhelpful and unsympathetic, with many customers reporting being passed around to different representatives and being given conflicting information. The business seems to prioritize its own profits over customer satisfaction, which is evident in its aggressive marketing tactics and lack of accountability. The employees of the business seem to be poorly trained, leading to mistakes and frustration for customers. Overall, the business seems to be more interested in making money than in providing quality services to its customers. However, it is worth noting that there is one review that reports a positive experience with the business, but this seems to be an exception rather than the rule. The business's handling of the installation process was also reported to be a problem, with many customers experiencing issues with technicians showing up late or not at all. The company's equipment seems to be of poor quality, with many customers reporting that it frequently needs to be replaced. The business's handling of customer complaints is also lacking, with many customers reporting that they are not listened to or helped when they have an issue.
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