Frontier's location on NE 1st Ave Avenue in Mulberry City seems to have a lot of room for improvement. Despite having a wide range of services including internet, cable, and home services, the overall experience of customers has been overwhelmingly negative. The quality of service has been a major issue, with many customers reporting slow internet speeds, dropped connections, and poor customer service.
The pricing of Frontier's services has been a mixed bag, with some customers finding it competitive with other providers, while others have reported being overcharged. However, the company's innovative approach to internet and cable services seems to be a strong point, with many customers appreciating the speed and reliability of their connections.
One major issue that stands out is the difficulty customers have had in getting help when they need it. Many have reported being put on hold for extended periods of time, or being told that the problem is on their end when it's actually with the company's equipment or infrastructure. This has led to frustration and anger, with many customers expressing their disappointment in the company's customer service.
Another issue is the lack of transparency and communication from Frontier. Many customers have reported being surprised by unexpected charges or changes to their service, which can be frustrating and unfair.
The physical location of the business also seems to be a issue, as one customer reported that it is closed and the online listing needs to be updated.
Overall, while Frontier has some strengths, the company's overall reputation and customer satisfaction seem to be suffering due to these issues.