The business has some great features, such as a wheelchair-accessible parking lot and entrance, which makes it convenient for everyone. The location is also close to the city center, which is a plus. However, the customer service seems to be a major issue, with several customers complaining about the office staff being rude and unresponsive. Some customers have even reported being hung up on or ignored. On the other hand, some customers have had positive experiences with the staff and the maintenance of the park, saying that the trailers look great and the park is clean. The issue of poor customer service seems to be a recurring problem, and it's unclear how it can be resolved.