FriendLend is a user-friendly platform for sharing, lending, and borrowing items in your community. The location is easily accessible by wheelchair, making it welcoming for everyone. However, some customers have experienced poor execution and unprofessional handling of complaints, which has led to a lower overall score. The company has a wide range of features, including a wheelchair-accessible entrance and a user-friendly app. The working hours are convenient, with extended hours on Saturdays. The business seems to be popular among its customers, with many expressing their satisfaction with the service and quality. However, some customers have reported issues with the company's handling of complaints. A larger parking lot and more staff would be a nice addition to the business to enhance the overall experience.