This laundromat has a mixed reputation among customers. Some appreciate the cleanliness and modern equipment, while others find the prices too high. The card system, which replaces coins, is seen as a positive innovation by some, but others find it inconvenient and expensive. One of the main issues is the presence of homeless people and addicts, which can make the experience uncomfortable for some customers. The owner tries to address these concerns, but it seems like a persistent problem. Overall, the laundromat has some good qualities, but it falls short in terms of pricing and customer comfort.