The location is a trucking company that offers a range of services, including full and partial truckload shipping, air and international freight rates, and more. They have a wheelchair-accessible parking lot, making it easier for customers with mobility issues to visit. Their working hours are quite long, from 8am to 10pm on weekdays, but they are closed on Saturdays and Sundays.
Unfortunately, there have been several complaints from customers about the company's responsiveness and professionalism. Some customers have reported long delays in receiving their shipments, while others have had issues with damaged goods. There have also been allegations of extortion and miscommunication.
One customer reported having to wait over two weeks for their shipment to arrive, and another customer had to go to multiple loading docks to find their crate. These experiences suggest that the company's customer service is not always up to par.
It's worth noting that one customer had a positive experience with the company, citing a different issue as the reason for their problem. However, this does not seem to be the norm based on the reviews provided.
Overall, the company's ratings are quite low, with an average rating of 2.1 out of 5 stars. Based on the complaints and issues raised by customers, it seems that the company's quality and pricing could be improved. The innovativeness of the company is also a concern, as it appears to be a relatively traditional trucking company with no apparent innovation or unique features.