The Freeway Insurance office in Kissimmee City has received a mixed bag of reviews from customers. The overall rating is 4.2 out of 5, which indicates a generally positive experience. However, the quality of service seems to be a concern, with a rating of 3.1 out of 5. This could be due to inconsistent or unhelpful customer service interactions. On the other hand, the pricing is rated highly at 5.0 out of 5, suggesting that customers are satisfied with the cost of their insurance policies. The office's innovativeness is also well-regarded, with a rating of 4.5 out of 5. However, there is a significant issue with long wait times and unreturned calls, which has led to a negative experience for some customers. It's essential for the office to address this issue to improve the overall quality of service....