This business is well-established and has a good reputation. The overall score is 4.5 out of 5, indicating a high level of satisfaction from customers. The quality of their products and services is consistently high, with an average score of 4.7 out of 5. While the pricing is a bit lower than the other aspects, it is still considered to be very good, with an average score of 4.3 out of 5. The innovativeness of the business is also noteworthy, with an average score of 4.9 out of 5, suggesting that they are always looking for new and creative ways to improve their services.Overall, this business appears to be reliable and trustworthy, with a focus on delivering high-quality products and services. They are also innovative and willing to try new things, which sets them apart from other businesses in the same industry. However, it's worth noting that one customer had a negative experience with the company, which is highlighted below.One issue that was highlighted in the feedback is the lack of experience of the chemist who worked on the liquid eyeliner project. The customer felt that the chemist did not have the necessary expertise to complete the project, and as a result, the product was not satisfactory. This issue is not necessarily a reflection of the company as a whole, but rather a individual incident that highlights the importance of having experienced and skilled staff.