The business has a positive overall score, with a high rating in pricing. The quality of work is also generally good, but there are some instances where the team fell short. The innovativeness of the business is decent, but there is room for improvement. However, there is one major issue with the business - a negative review where the client had a bad experience due to the lack of professionalism. Despite this, the business has managed to maintain a high overall rating and has received numerous positive reviews from satisfied clients. The client's feedback mentions that the crew did a great job on the subfloor, but the service was not professional at all, and the client would not recommend the business. The issue was not resolved by the business, and they apologized for the experience.