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Freedom Solar Energy
32.25
32.25
Overview
Freedom Solar Energy has been licensed since 2016, and was created to serve the needs of homeowners and businesses in order to help them save money
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Wheelchair accessible entrance
Wheelchair accessible parking lot
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Freedom Solar Energy has a generally positive reputation among customers, with most reviewers praising the company's professionalism, expertise, and customer service. Many reviewers have had excellent experiences with the installation teams, who are described as being knowledgeable, efficient, and respectful. Some reviewers have also praised the company's use of high-quality products, such as SunPower panels.However, there have been some issues reported by customers, including poor communication, delays, and a lack of follow-through on promised services. One customer reported being unhappy with the company's handling of a solar panel installation, citing poor communication and a failure to follow through on promised repairs. Another customer reported being disappointed with the company's customer service, stating that they were not responsive to their inquiries.Despite these issues, many customers have been extremely satisfied with the company's work and have reported significant savings on their energy bills. Some reviewers have also praised the company's use of technology, such as monitoring systems, to track the performance of their solar panels.Overall, Freedom Solar Energy seems to be a reputable company with a strong track record of delivering high-quality solar energy systems to customers. However, as with any company, there may be some issues and areas for improvement.The customer service issue highlighted above is a major drawback for the company. The fact that some customers have reported being ignored or spoken to rudely by staff is concerning and suggests that the company may need to work on improving its customer service skills.The company's handling of warranty and maintenance issues is also a concern. One customer reported being told by the company that they were no longer liable for warranty work on a SunPower system due to the company's bankruptcy. This suggests that the company may need to review its policies and procedures for handling warranty and maintenance issues.Despite these issues, Freedom Solar Energy is still a reputable company with a strong reputation among customers. The company's use of high-quality products and its commitment to providing excellent customer service are major strengths. However, the company needs to work on improving its customer service skills and handling of warranty and maintenance issues in order to maintain its high level of customer satisfaction.
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