The business has a good overall reputation with a score of 4.7. While some issues with boat quality have been reported, many members have praised the friendly and helpful staff, including dockhands like Tex and Big Will. The location is also wheelchair accessible and offers a range of amenities, including restrooms and parking. However, there have been some instances of delayed departures and returned boats not being properly maintained. Despite these issues, the staff's professionalism and willingness to go above and beyond to make members' experiences enjoyable have been consistently praised. Overall, the business seems to prioritize member satisfaction and provides a good value for the price.The business's strengths include:- Friendly and helpful staff, particularly dockhands like Tex and Big Will- Wheelchair accessible location and amenities- Good value for the price- Multiple options for members, including a range of boats and locationsThe business's weaknesses include:- Some issues with boat quality and maintenance- Delayed departures and returns- Limited availability of certain boats and locationsRecommendations for improvement:- Improve boat maintenance and quality to reduce the number of issues reported by members- Invest in more staff or improve training to reduce delayed departures and returns- Consider offering more options for members, including additional boats and locations, to increase availability and reduce wait times.