The location of this business is easily accessible, and it has a wheelchair-accessible entrance, seating, and parking lot. The office also has a restroom on site. The service offers support for individuals living with borderline personality disorder. Appointments are recommended and required. The service is LGBTQ+ friendly and a safe space for transgender individuals. Insurance is accepted by the service. The business has a co-branding with a therapist, Frederick Potter, LMHC. The working hours of this business are long, from 8 in the morning to 9 at night every day of the week. However, the staff does not work on weekends, which is a drawback.