Fox Pools is a well-established company with a long history of providing high-quality pool construction and repair services. Their team is highly skilled and knowledgeable, and they have a reputation for being responsive to customers' needs.Many customers have reported a positive experience with Fox Pools, praising their professionalism, punctuality, and attention to detail. Their pools are often customized to meet the specific needs and preferences of each customer, and they use high-quality materials and equipment.However, there have been some instances where customers have experienced issues with the quality of work, particularly with regards to craftsmanship and attention to detail. Additionally, there have been some complaints about pricing and responsiveness.One customer reported a poor experience with the company's responsiveness and punctuality, stating that the owner forgot about an appointment and didn't follow up as promised. Another customer complained about the price quote for a handrail installation, which they felt was excessive.Despite these issues, Fox Pools has a strong reputation in the community and is widely recommended by satisfied customers. They have an A+ rating with the Better Business Bureau and have received numerous positive reviews on various online platforms.To address the issues that have arisen, Fox Pools could focus on improving their communication and responsiveness to customers. This might involve implementing a more robust system for tracking appointments and follow-up communications. Additionally, they could review their pricing and services to ensure that they are providing good value to customers and are transparent about costs.Overall, Fox Pools is a reliable and reputable company that provides high-quality pool construction and repair services. While there have been some issues, the majority of customers have reported a positive experience and would recommend the company to others.