Tampa Bay
Foundation Rock Insurance Group
Insurance Agency
5.30
5.30
Overview
We work hard to earn your trust.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Photos & videos
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Overall
Pricing
Quality
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The location seems to have a mixed reputation, with some customers having excellent experiences and others experiencing significant issues. On the positive side, the location has a great pricing policy, as shown by the many 5-star reviews praising their affordable quotes and rates. However, there are several complaints about poor quality service, unresponsive agents, and unfulfilled promises, which have led to frustration and financial losses for some customers.While the location appears to be wheelchair accessible and has a professional appearance, the overall experience may be marred by inconsistent service. Some customers have reported being helped by agents like Jason, who are responsive, professional, and knowledgeable, but others have had negative interactions with the same agent or other staff members.One major issue that has been raised is the lack of follow-through and communication from some agents, leading to unfulfilled promises and missed opportunities. This has resulted in significant financial losses for some customers, including one who was overcharged by $2000.To improve their reputation, the location could focus on ensuring that all staff members, particularly agents like Jason, are held to high standards of responsiveness, professionalism, and quality service. This might involve additional training or accountability measures to prevent inconsistent service and ensure that customers receive the help they need.
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Insurance Agencies
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