The business has a strong reputation and excellent customer service. The staff is professional, courteous, and willing to go the extra mile to meet customers' needs. Brandon Ford has a wide range of Ford models available, including used cars. The dealership is well-maintained and easily accessible for customers with disabilities. They offer various payment options, including NFC mobile payments, debit cards, and credit cards. However, it seems like they may have some issues with servicing older vehicles, which could be a concern for some customers.The staff, including commercial sales department members like Brandon, and sales representatives like Steven Kirby, Mike, and Ray Tyler, are highly praised for their professionalism, knowledge, and helpfulness. Some customers have mentioned that the buying process can be lengthy, but overall, the experience is positive.On the other hand, there have been a few negative reviews, including complaints about poor customer service, bad treatment in the service department, and a lack of interest in helping customers find what they're looking for. These issues are concerning, but it's worth noting that they seem to be relatively rare. Overall, Brandon Ford is a well-regarded dealership with a strong reputation and a wide range of services to offer.