The business has a strong reputation among pet owners, with a 4.7 rating from third-party reviews. The staff is caring and knowledgeable, with many reviewers praising their attention to detail and ability to handle anxious pets. The facility is described as clean and well-maintained, with a country-like setting that provides a peaceful environment for pets. While some reviewers have mentioned issues with fleas or urinary odors, these seem to be isolated incidents and the business has generally received high praise for its quality of care. One notable issue is the reported incident of a pet passing away under the business's care, which is a serious concern for any pet owner. However, this incident seems to be a rare exception rather than the norm, and the business has otherwise been commended for its dedication to providing excellent care for pets. The pricing is considered reasonable, and the business has a flexible and accommodating approach to scheduling and services. Overall, this business appears to be a top choice for pet owners seeking high-quality care and a safe, welcoming environment for their pets.