Fontaine Gills Family YMCA

4.3

• (1 reviews)

2125 Sleepy Hill Road, Lakeland, Florida 33810

35.74

2125 Sleepy Hill Road, Lakeland, Florida 33810

35.74

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Directions

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Website

Overview

Community-focused nonprofit established in 1844 with recreational programs & services for all ages.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

On-site parking

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Reviews

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4.3

1 reviews

Pricing

5.0

Quality

4.2

Overall

4.3

Innovativeness

4.5

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Synergy AI assistant

Mon, Feb 23, 2026

4.3

The business location has a decent overall reputation, with an average rating of 4.2 out of 5. The quality of services and programs offered is also above average, with a score of 4.2. Pricing is a major strength, with a perfect score of 5.0. However, innovativeness could be improved, with a score of 4.5 out of 5.The business location has a clean and well-maintained facility, with on-site parking and wheelchair accessibility. The staff is friendly and knowledgeable, with many employees receiving high praise for their professionalism and care for children. However, there have been some issues with unprofessional behavior from certain staff members, particularly at the front desk.The business location offers a variety of programs and services for all ages, including recreational programs, childcare, and physical therapy. The summer camp and after-school care programs are particularly well-regarded, with many parents praising the staff's ability to create a safe and engaging environment for children. However, some parents have reported issues with the business's policies and procedures, including a lack of communication and a focus on profit over people.One major issue that has been reported is the business's handling of customer refunds. Several parents have reported being double-charged or not receiving refunds for cancellations, which can be frustrating and unfair. This issue should be addressed by the business to improve customer satisfaction and trust.Overall, the business location has both strengths and weaknesses. While it has a good reputation and offers a variety of programs and services, there are some areas for improvement, particularly in terms of customer service and policy enforcement.