Tampa Bay
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Floridacentral Credit Union
11.25
11.25
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Drive-through
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Overall
Pricing
Innovativeness
Quality
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The business has received an overall score of 4.2 out of 5, indicating a generally positive experience. The quality of service has been inconsistent, receiving a score of 3.1 out of 5, with some members praising the helpful and knowledgeable staff, while others have experienced difficulties with online banking and customer service. The pricing has been a strong suit, with a score of 5 out of 5, as members have reported competitive rates and fees. However, innovativeness has received a score of 4.5 out of 5, suggesting that the business could improve in this area.
The business's website and online presence are functional, but some members have reported difficulties with online banking and mobile deposit. The phone system has been criticized for being unresponsive and frustrating. However, the physical branch locations have been praised for their cleanliness, welcoming atmosphere, and friendly staff.
Overall, the business has received mixed reviews, with some members expressing frustration with certain aspects of their experience, while others have been very satisfied. Despite some areas for improvement, the business has demonstrated a commitment to customer service and has been praised for its competitive rates and helpful staff.
Some of the positive reviews have highlighted the business's excellent customer service, with members praising the helpful and knowledgeable staff, as well as the business's competitive rates and fees. However, some members have reported difficulties with online banking and customer service, and have criticized the business for being unresponsive and frustrating to deal with.
One member reported a particularly negative experience, citing a problem with their insurance paperwork for their loan and a threatened extortion-like tactic from an employee. However, this review appears to be an outlier, and the majority of reviews have been positive.
The business has also received praise for its willingness to work with members to resolve issues and provide excellent service. The business has a strong commitment to its members, and has been praised for its efforts to provide a welcoming and helpful environment.
Overall, the business has demonstrated a strong commitment to customer service and has been praised for its competitive rates and helpful staff. However, there are some areas for improvement, particularly with regards to online banking and customer service.
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