Tampa Bay
Floridacentral Credit Union
4.65
4.65
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Drive-through
On-site parking
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Quality
Pricing
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I've visited the Floridacentral Credit Union at Building 8620, Citrus Park Dr Drive, Tampa City, and overall, I'm satisfied with my experience. The quality of service is consistently high, with staff members like Danielle, Rosalia, and Luis being particularly friendly and helpful. They take the time to explain the benefits of different accounts and answer questions to the best of their ability.The credit union offers competitive pricing on loans and other financial products, which is one of the main reasons I chose to bank here. I've found the rates to be very reasonable, and the terms are often more favorable than those offered by larger banks.One area where the credit union excels is in its innovativeness. They seem to be constantly looking for ways to improve their services and make them more convenient for members. For example, they offer online banking and mobile deposit, which makes it easy to manage my accounts from anywhere.However, I do have one major issue with the credit union's policies, which is the lengthy wait times on the phone. On multiple occasions, I've been on hold for over 30 minutes, only to be told that someone would call me back within 10-15 minutes, which never happens. This can be frustrating and makes me question the credit union's commitment to providing excellent customer service.Overall, I would recommend the Floridacentral Credit Union to anyone looking for a personal and professional banking experience. However, I would advise them to work on improving their phone support to better serve their members.
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