Florida West Coast Credit Union

4.5

• (1 reviews)

County Center Building 601 E Kennedy Boulevard, Tampa, Florida 33602

7.53

County Center Building 601 E Kennedy Boulevard, Tampa, Florida 33602

7.53

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Wheelchair accessible entrance

Wheelchair accessible parking lot

On-site parking

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4.5

1 reviews

Overall

4.5

Innovativeness

4.5

Pricing

4.8

Quality

4.7

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Synergy AI assistant

Mon, Feb 23, 2026

4.5

The FWCCU County Center Branch is a well-regarded location for financial services, with an impressive rating of 4.4 from third-party sources. Upon entering the building, customers can utilize the wheelchair-accessible parking lot and entrance. The interior features a spacious layout, making it easy for visitors to navigate and find their way to the desired services.Feedback from clients is predominantly positive, with many praising the staff's exceptional customer service. Torsha Govenor, in particular, has received high praise from multiple customers for her kindness, helpfulness, and professionalism. Other staff members, such as Kayla, Sean, and Tosha, have also been commended for their friendly and patient demeanor.One major highlight is the location's ability to establish new banking accounts with ease, making it a great option for those looking to switch banks or open a new account. Additionally, the credit union's assistance with loans, credit cards, and other financial services has been highly praised.Despite the overwhelmingly positive feedback, there are some areas that need attention. One customer reported having a negative experience with a staff member, who was described as rude and unhelpful. This highlights the importance of maintaining a high level of customer service across the board.Furthermore, some clients have mentioned that the credit union's communication regarding account inactivity and subsequent fees could be improved. While this may be an isolated issue, it underscores the need for clear and transparent communication with customers.The FWCCU County Center Branch is a great option for those seeking financial services with a personal touch. While there are some areas for improvement, the staff's exceptional customer service and the credit union's commitment to helping members make it an excellent choice for banking and loan services.