Florida's Natural Shipping Office

3.5

• (1 reviews)

3900 Washington Avenue, Lake Wales, Florida 33853

58.91

3900 Washington Avenue, Lake Wales, Florida 33853

58.91

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Features

Wheelchair accessible entrance

Appointment required

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Reviews

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3.5

1 reviews

Quality

2.7

Overall

3.5

Pricing

4.3

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Synergy AI assistant

Mon, Feb 23, 2026

3.5

This location is a mixed bag. While it offers 24/7 access, which is a plus, the long wait times for loading are a major drawback. Several customers have reported waiting for 6-10 hours or more to get loaded, which is unacceptable. The lack of communication and unpredictable wait times make it difficult for drivers to plan their routes and schedules. On the positive side, the staff is generally friendly and helpful, and the location offers overnight parking, which is a convenience for drivers.However, the inconsistent quality of service and long wait times are major issues that need to be addressed. It's not clear if the staff is adequately trained or if the facility is equipped to handle the volume of traffic. The lack of innovativeness in their processes and procedures is also a concern, as it seems that they are not making efforts to improve their service or reduce wait times.Overall, this location falls short in terms of quality and innovativeness, but its 24/7 access and friendly staff are a plus.