Tampa Bay
Florida Power & Light Co
44.88
44.88
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This business location has a lot of room for improvement. Unfortunately, the customer service is a major concern. Many customers have reported difficulty in getting through to a live person, with some even being hung up on. The website and phone system are also criticized for being inefficient and lacking in customer service. The bills are also a source of frustration, with some customers finding them difficult to understand.The company's responsiveness to customer concerns is also a problem. Several customers have reported waiting for long periods of time to get help, with some even being left with outstanding issues. The lack of communication from the company has led to feelings of frustration and distrust among customers.On the positive side, the company's pricing is relatively competitive, with some customers reporting that they have a good value for the services they receive. However, this is not enough to outweigh the other issues that customers are experiencing.One major issue that stands out is the difficulty customers have in getting in touch with a live person. This has led to a sense of isolation and helplessness, with customers feeling like they are not being heard or taken care of.
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