Tampa Bay
Florida Optical
73.27
73.27
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Onsite services
Gender-neutral restroom
Appointments recommended
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Pricing
Quality
Innovativeness
Overall
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The business has a strong overall score, suggesting a high level of satisfaction among customers. However, some areas for improvement may be needed to reach the next level of excellence. The quality of services provided by the staff, including the doctor, is consistently high, with most customers praising their professionalism and kindness. The prices are also relatively fair, although some customers may find them a bit steep. The business appears to be innovative, staying up-to-date with the latest technologies and trends in eye care. However, there are some inconsistencies in customer service, with a few customers reporting negative experiences.
The business's wheelchair accessibility features, including a wheelchair-accessible restroom and parking lot, are a significant plus. The use of NFC mobile payments, debit cards, and credit cards makes it convenient for customers to pay for services. The planning and appointment system, which includes the option to schedule appointments, helps to manage customer flow and reduce wait times.
Despite some negative reviews, the majority of customers have had positive experiences at the business. The staff, particularly Sharon, has received numerous compliments for their professionalism, kindness, and excellent customer service. The business's commitment to patient care and satisfaction is evident in their interactions with customers.
One issue that has been raised by some customers is the potential for miscommunication or misinformation during the sales process. This has led to a few customers feeling misled or confused about the services offered. However, the business has responded to these concerns and is working to improve their communication and customer service.
Overall, the business has a strong foundation and a commitment to providing high-quality services. With some tweaks to their customer service and communication, they can continue to improve and maintain their high level of satisfaction among customers.
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