The business is a medical service location, specifically a medical center that provides relief from knee pain and neuropathy. The staff is described as friendly, welcoming, and professional. The owner, Dr. Chad Polley, is highly praised for his honesty, kindness, and expertise. He is willing to work with patients to find a treatment plan that suits their needs and is not afraid to be transparent about the costs and procedures involved.One of the key features of this business is its use of innovative treatments, such as Softwave technology, which has helped many patients achieve significant results. The staff is highly knowledgeable and passionate about their work, and they take the time to educate patients about their conditions and treatment options.However, there is one issue with the business. The client who gave a 1-star review felt that the business was not a good fit for them, and they were dissatisfied with the non-refundable policy. The owner responded to the review, apologizing for any inconvenience caused and offering to discuss the issue further.Overall, the business has an excellent reputation, with many clients praising its quality of care, pricing, and innovativeness. However, potential clients should be aware of the non-refundable policy and carefully consider whether this business is the right fit for their needs.