This business is generally well-liked by its customers. The quality of work is consistently high, with many customers praising the skills of the nail technicians, particularly James, Lee, and Jenny. The pricing is also reasonable, with many customers feeling that they get their money's worth. The business is also innovative in its approach, with a relaxing and calming atmosphere that makes customers feel welcome.
However, there is one issue that stands out - the lack of attention to customer requests and preferences. Several customers have reported that they were not asked if they wanted gel polish or not, and were then charged an additional fee for it. This suggests that the business may need to work on improving its communication with customers and ensuring that their requests are met.
Overall, this business is a good option for customers looking for a relaxing and high-quality nail experience. However, customers should be aware of the potential for miscommunication and make sure to clearly communicate their preferences to the nail technicians.