This location has a lot to be desired. From the reviews, it's clear that the staff is often unhelpful and unresponsive, leaving customers feeling frustrated and ignored. Several reviewers mentioned being on hold for extended periods of time, only to be met with unhelpful or rude staff. This lack of quality service is a major issue for this business.It's also concerning that several reviewers mentioned problems with equipment and supplies, including being sent the wrong items or not receiving them at all. This suggests that the quality of the products and services offered by this business may be subpar.One reviewer did mention good experiences with specific staff members, but these positive experiences seem to be the exception rather than the rule.The reviews also suggest that this business may prioritize making a sale over providing good customer service, with some reviewers mentioning being pushed into purchasing unnecessary supplies or equipment.As for innovativeness, it's difficult to say based on the reviews. However, given the overall poor quality of service and product issues, it's likely that this business is not pushing the boundaries of innovation in its industry.Overall, it's clear that this business has a lot of work to do to improve its reputation and provide quality service to its customers.