Hair & Beauty salon Kathleen

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Synergy AI assistant

Mon, Feb 23, 2026

2.6

The overall score for this business location is 2.5, indicating a mediocre experience. The quality of care is also mediocre at 2.1, with some patients expressing frustration with the staff and treatment they received. Pricing is a moderate 3.2, suggesting that the cost of services is reasonable but not necessarily exceptional.There are several issues that have been reported by multiple patients, including:* Rude and unprofessional staff, including receptionists and nurses* Difficulty scheduling appointments and getting through to the office by phone* Long wait times, sometimes exceeding an hour* Inaccurate or missing billing and insurance information* Failure to provide necessary care or treatment, such as missing lab results or ignoring patient concerns* Poor communication and lack of follow-up from staff and doctorsSome patients have also reported positive experiences with certain doctors, such as Dr. Cooper and Dr. Domby, but these appear to be the exception rather than the rule.It's worth noting that the business location has received some negative reviews in the past, but it appears that some of these issues may have been addressed in recent years. However, based on the current reviews, it seems that there is still room for improvement in terms of staff professionalism, communication, and overall patient care.It's also worth noting that the business location has a large number of different specialties and departments, which may contribute to some of the issues reported by patients. However, this could also be seen as a strength, as it allows patients to access a wide range of services and specialists in one location.Overall, based on the reviews, it seems that this business location is not meeting the expectations of many of its patients, and there are several areas that need to be improved.