This location has had multiple issues with customer service and staff behavior. Clients have reported rude and unprofessional treatment from receptionists, with some even being hung up on or told to arrive earlier than scheduled. The staff seems to be inconsistent in their behavior, with some reviews mentioning that they are friendly and hardworking, while others describe them as unhelpful and unaccountable.The office has also had issues with communication and following through on tasks. Clients have reported difficulties getting lab results, and some have even had to call multiple times to get a response. This lack of attention to detail and follow-through can be frustrating for patients and make them feel disrespected.However, it's worth noting that some clients have had positive experiences with the doctors at this location. One client mentioned that their doctor, Dr. Herrero, was "thorough, great communicator, and caring nature." Another client praised Dr. Soto for being a "biggest cheerleader" and a "really strict little sister."Despite these positive experiences, the overall rating of this location is lower due to the consistency of the negative reviews. The issue of unprofessional staff behavior and poor communication seems to be a recurring problem that needs to be addressed.The business also seems to have a lack of transparency and poor issue handling, since most of the positive responses from the owner were standard apologies and requests to contact the patient further without any actual solutions. The lack of an overall 5-star rating is also a concern, since it suggests that the problems that clients are experiencing are not being effectively addressed.