Tampa Bay
Florida Department of Revenue - Lakeland Taxpayer Service Center
37.11
37.11
Overview
Florida Department of Revenue - The Florida Department of Revenue has three primary lines of business: (1) Administer tax law for 36 taxes and fees, processing nearly $37.5 billion and more than 10 million tax filings annually; (2) Enforce child support law on behalf of about 1,025,000 children with $1.26 billion collected in FY 06/07; (3) Oversee property tax administration involving 10.9 million parcels of property worth $2.4 trillion.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
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Quality
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This location offers a range of services, including tax law administration, child support enforcement, and property tax oversight. However, the quality of service is inconsistent, with some reviewers experiencing long wait times and unhelpful staff, while others praise the friendly and patient assistance they received.The phone system can be particularly frustrating, with some reviewers reporting wait times of over an hour and difficulty getting through to a representative. However, when staff members do answer the phone, they can be very helpful and willing to walk customers through the process.The office has a wheelchair-accessible entrance, parking lot, and restroom, making it accessible to people with disabilities. However, some reviewers have raised concerns about the office's handling of tax disputes and its ability to respect deadlines.Overall, this location is a mixed bag, with some reviewers praising its helpful staff and others criticizing its inconsistent service and unprofessional behavior. To improve, the office could focus on streamlining its phone system and providing clearer guidance to customers on the tax laws and regulations they need to follow.
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