Tampa Bay
Florida Department of Revenue Child Support Program - Lakeland
37.10
37.10
Overview
Florida Department of Revenue - The Florida Department of Revenue has three primary lines of business: (1) Administer tax law for 36 taxes and fees, processing nearly $37.5 billion and more than 10 million tax filings annually; (2) Enforce child support law on behalf of about 1,025,000 children with $1.26 billion collected in FY 06/07; (3) Oversee property tax administration involving 10.9 million parcels of property worth $2.4 trillion.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Photos & videos
Submit a review
Quality
Overall
Submit a review
This office has a location that is easily accessible, including wheelchair-accessible parking, restrooms, and entrance. The staff is polite and knowledgeable, but some have had negative experiences. The staff can be very helpful and assist with cases, but the wait times for a representative can be long. The office can be helpful in solving problems, but sometimes the staff can be clueless about the process. Sometimes it seems like they have no idea what's going on or they just can't seem to get through to the right person. There are many frustrating experiences for customers. The office needs to have more effective communication between staff members. Customers are often put on hold for extended periods and sometimes it seems like the system is not designed to help customers. Customer service is not good. The phone system can be frustrating to use, and the automated messages can be confusing. It seems like they just don't care about providing good customer service. Sometimes it seems like the staff is not doing their job properly. They seem to be more interested in getting paid than in helping customers. There is a lack of transparency and honesty in some cases. There is a great deal of frustration and anger from customers. Some customers feel like they are not being heard. The office needs to do a better job of helping customers. The issue is that the office sometimes seems to not care about helping customers, and that can be frustrating. The issue is also that the office needs to have more effective communication between staff members. Overall, the office needs to do a better job of helping customers. They need to have more effective communication between staff members and be more helpful in solving problems. They also need to have a better phone system that doesn't frustrate customers.
Own this business?
Hours
Closed
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Contact business
1