The business location appears to be well-established and reputable, with a high rating from customers. The quality of service is also generally good, with many customers praising the helpful and knowledgeable staff, particularly Sam, who seems to be a standout employee. However, there is one notable issue that has been raised by a customer, which is the refusal to exchange certain types of currency, such as coins. This may be due to the high shipping costs associated with these items, but it may also be a source of frustration for customers who are looking for a more comprehensive service. The business has a convenient location and offers competitive pricing, but the lack of innovation in their services may be a drawback for some customers. Overall, the business seems to be a reliable choice for currency exchange, but may benefit from improving their services to meet the needs of a wider range of customers.