This review is for the Florida Blue insurance location in Sarasota, Florida. The overall experience is decent, with a score of 3.8 out of 5. The quality of service is somewhat inconsistent, with a score of 3.4. The pricing is reasonable, with a score of 3.9, but not necessarily competitive. The innovativeness of the location is commendable, with a score of 4.1. However, there are some concerns about the customer service, with several reviewers mentioning long wait times, unhelpful staff, and difficulty in getting in touch with a human representative. Some reviewers also mentioned that the location seems to be understaffed, which can lead to frustrating experiences. Despite these issues, there are also many positive reviews, praising the helpful and knowledgeable staff, particularly agents like Darrick Jordan, Frank Smith, and Jasmine Morton. They have been commended for their professionalism, kindness, and ability to explain complex insurance concepts in a clear and concise manner. Overall, the Florida Blue location in Sarasota seems to be a mixed bag, with some excellent experiences but also some significant drawbacks. It's essential to be aware of these potential issues and to have realistic expectations when dealing with this location.