The Florida Blue office in Riverview City has a relatively average overall score, likely due to mixed experiences from clients. The office is conveniently located at Building 3140, S Falkenburg Rd Road, Suite 102, with wheelchair accessible parking and entrance, making it easy to visit. However, it appears that the office may have issues with timely follow-up and communication, as highlighted by several clients who had scheduled appointments but were not contacted or received follow-up communication. On the other hand, some clients have reported positive experiences with the staff, such as Elssy Cabrera, who is described as very professional and caring. The office's working hours are generally consistent, with some days closed. Unfortunately, the phone appointment system seems to have caused issues for some clients, who experienced no-shows or were unable to reach representatives.
One issue that stands out is the lack of effective communication and follow-up, which has led to disappointing experiences for some clients. It's essential to address this concern to improve overall satisfaction and prevent no-shows.