This business location seems to be doing well, based on the overall ratings and reviews. Customers appreciate the professionalism, quality of service, and value they receive from this company. The business has a strong reputation for being responsive, punctual, and efficient in their work. The fact that it is a veteran-owned business is also a plus for many customers.One issue that stands out is the experience of one customer who felt misled by the business owner's initial diagnosis of a carpet beetle infestation, which was later found to be a common Australian cockroach larvae. This customer expressed frustration with the lack of communication and follow-up from the business owner after they requested a refund or price concession. This incident highlights the importance of accurate diagnoses and clear communication in pest control services.Overall, this business seems to be doing a good job of providing quality services to its customers, but may need to work on improving its communication and accuracy to avoid similar incidents in the future.