Flaharty Insurance Solutions is a well-established agency that provides personalized insurance plans to its clients. The agency has a wheelchair-accessible parking lot and entrance, making it easily accessible to people with disabilities. The staff is knowledgeable and professional, with many clients praising their expertise and patience in explaining insurance plans.The agency accepts both debit and credit cards for payments, and has a wide range of working hours, including extended hours on weekdays and Saturdays. The team is also responsive to clients' inquiries, with many clients praising their prompt responses.However, there seems to be some issue with follow-up and communication after the initial consultation. A few clients reported difficulty in getting in touch with the agency or its staff after they had decided to cancel their plans or opted for employer coverage. Despite the efforts of the insurance company to rectify the situation, this lack of follow-through is a concern for some potential clients.The agency's customer service is strong, but its follow-up and communication skills need improvement. With a little more attention to detail and a more comprehensive system for managing client communications, Flaharty Insurance Solutions could provide an even more satisfying experience for its clients.