The business has a well-organized and accessible location, with a free parking lot, Wi-Fi, and wheelchair-accessible entrance, parking lot, and restroom. The staff is friendly and helpful, with many clients praising their professional advice, guidance, and courteous service. The business offers a wide selection of high-end tile, including ceramic, porcelain, stone, marble, and glass mosaics, as well as laminate and vinyl flooring. They have a good reputation for delivering high-quality products and excellent service, with many clients expressing their satisfaction with their work. The business also offers services such as in-store pickup, delivery, and installation, making it a convenient option for clients. However, there is one issue with the business - some clients have reported difficulty in getting in touch with the staff, which may lead to delays or cancellations of appointments. It's worth noting that this is not a common issue, and most clients have had a positive experience with the business.