Tampa Bay
First Physicians Group
40.42
40.42
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
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Quality
Overall
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Unfortunately, the overall experience at this location is marred by numerous issues. The quality of care is subpar, with several patients expressing dissatisfaction with the staff's professionalism and communication skills. Many reviewers have mentioned difficulty in getting through to the office on the phone, with hold times exceeding 10 minutes or even hours. Some have also reported unreturned messages and unresponsive staff, which can be frustrating and worrying for patients trying to schedule appointments or follow up on their care.While some reviewers have had positive experiences with certain doctors, these are largely overshadowed by the systemic problems with the office's customer service and communication. It's clear that the office is struggling to manage its workflow and prioritize patient needs.One issue that stands out is the persistent problem of unreturned calls and unresponsive staff. This is not just an inconvenience but also a safety concern, particularly for patients who may be seeking urgent care or follow-up on complex medical issues.Despite some positive comments about individual doctors, the overwhelming consensus is that this location needs to improve its overall quality and customer service. Patients deserve better, and it's essential that the office addresses these issues to provide a more satisfactory experience for everyone involved.
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