Firstly, this location is quite convenient, with a wheelchair-accessible parking lot and entrance. However, there are some mixed feelings about the quality of the services provided. While some reviewers praise the team's thoroughness and patience, others have reported questionable characters and fraudulent activities. The owner, Shawn, seems to be a central figure in these issues, with some reviewers claiming he uses a fake name and employs questionable staff. Additionally, there have been reports of poor communication skills and long wait times for tax returns. On the positive side, the building is described as clean and tidy, and the staff is often friendly and helpful. However, one reviewer reported being homeless and on the streets due to their tax issues with this location. Overall, it seems that the quality of the services is inconsistent and can be problematic. The pricing is relatively high, but some reviewers have reported issues with being overcharged or having their taxes delayed.
The main concern with this location is the issue of fraudulent activities and poor communication skills, which has led to some reviewers feeling taken advantage of and experiencing significant problems with their tax returns.