I've used First Class Moving Systems for a cross-country move, and the experience was generally very positive. The company was highly professional and communicated well throughout the entire process. The team that handled my move was friendly, efficient, and took great care of my belongings. However, there was a minor issue with one of the items, which was eventually resolved to my satisfaction. Overall, I was pleased with the service, but there were some minor hiccups along the way.The company's quality was exceptional, with a well-organized and thorough approach to packing and loading my belongings. The team was highly skilled and attentive to detail, which gave me confidence that my items would be safely transported.Pricing was a bit higher than I had anticipated, but I felt that the value was worth it considering the level of service and care provided.Unfortunately, I couldn't find any information on the company's innovativeness, so I've left it blank. However, based on my overall experience, I would highly recommend First Class Moving Systems to anyone looking for a reliable and professional moving company.The one issue I had was with the missing carton that contained an orphan lamp, which was one of the items that I specifically mentioned was to be included in the move. Despite the company's efforts to resolve the issue, I was left with an orphaned item that I still haven't been able to recover. This minor incident has left me with a bit of a negative impression of the company, but overall, I would still recommend them to others based on their exceptional quality and professional service.