The business is a travel and recreation service that offers boat and yacht tours, as well as fishing charters. The location is accessible and well-maintained, with a wheelchair-accessible parking lot. The working hours are long, from 6:00 AM to 10:00 PM every day of the week, indicating a commitment to customer convenience.
The business has received extremely high ratings from clients, with all reviews mentioning a great experience and excellent service. Captain Bernie, the primary staff member, is consistently praised for his expertise, patience, and professionalism. He is able to put clients on fish quickly and efficiently, and is also great with children, making the business a great choice for families.
Some clients have noted that the business is a great value for the price, and that the quality of the experience is top-notch. However, a few clients have noted that the business is a bit more expensive than some other options, which may be a consideration for budget-conscious clients.
The business seems to be very innovative, with Captain Bernie always looking for new and exciting ways to create a great experience for clients. However, a few clients have noted that the business could benefit from a more diverse range of fishing options.
Overall, this business appears to be a top-notch choice for anyone looking for a great fishing experience in the area. The excellent service, high-quality equipment, and commitment to customer convenience make it a great value for the price.
One area for improvement that was noted by a few clients is that the business could benefit from a more diverse range of fishing options. While Captain Bernie is excellent at finding and catching fish, some clients have expressed a desire to try their hand at other types of fishing, such as tarpon fishing. Adding more options for clients would help to keep the experience fresh and exciting for repeat customers.
Additionally, a few clients have noted that the business could benefit from a more comprehensive website and social media presence. While the business has a professional website and is active on social media, a few clients have noted that the website could be more user-friendly and that the business could benefit from more regular updates on social media.