The location has a convenient shopping experience, with a variety of tools and fire protection equipment available. The business is wheelchair accessible, with a designated parking lot and entrance. Payment options include credit and debit cards, making it easy for customers to make a purchase. The working hours are consistent from Monday to Friday, but there is no service available on weekends.However, a significant issue with the communication skills of their employees is reported. A customer had a missed call reminder and left a voicemail, but it took a week for the business to respond. Even after repeated requests for a scheduled appointment, the employee failed to provide a specific time and date, leaving the customer to wonder if they would show up at all. This lack of professionalism and follow-through is disappointing and unacceptable for a business that claims to value customer relationships.The business has a website at http://www.firefighterext.com/ and is co-branded with Fire Fighter Inc. It's a shame that such a professional-looking business is let down by its employees' behavior.