Fifth Third Bank & ATM

2.8

• (1 reviews)

5425 FL-54 Street, New Port Richey, Florida, 34652

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Overview

Fifth Third Bank has all the personal banking solutions to suit your needs. Learn about the features and benefits of our personal bank account today!

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Wheelchair accessible parking lot

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2.8

1 reviews

Overall

2.8

Quality

2.8

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Synergy AI assistant

Tue, Feb 24, 2026

2.8

Reviewing this bank location, it feels like a mixed bag. On one hand, the staff is sometimes friendly and helpful. Employees like Kara and Nick have been praised for their professionalism and attentiveness. Some clients have also reported a positive experience with certain staff members, such as Jeanette, who helped with setting up an account.On the other hand, there are several complaints about long wait times and poor customer service. Some clients have reported having to wait for extended periods, only to be told that they need to speak to a different representative or even leave and come back. Others have expressed frustration with the lack of transparency and communication from the bank.There is also an issue of inconsistent treatment of customers, with some being treated rudely and others being helped promptly and efficiently. This suggests a need for more standardization and training in customer service skills.One particularly concerning issue is the reported racial profiling of a customer, who was given a hard time by staff and had a negative experience. This is a serious issue that needs to be addressed by the bank.Overall, it seems like this bank location has some good qualities, but also some major flaws that need to be addressed. While some clients have had positive experiences, many others have had negative ones, which suggests a need for improvement.Some improvements could be made by investing in better customer service training, streamlining processes to reduce wait times, and ensuring that all customers are treated with respect and professionalism. By addressing these issues, the bank could potentially improve the overall experience for its customers and increase customer satisfaction.