This bank location has received mixed reviews from customers. Some have praised the staff for being friendly and helpful, while others have experienced poor customer service. One customer had a positive experience with a representative named Stephen, who was professional and knowledgeable. However, several customers have reported issues with the bank's policies, such as holding deposits for an extended period of time, which can cause inconvenience. Some customers have also mentioned that the bank's staff can be unwelcoming and unhelpful. The bank's customer service has been called out for not resolving issues promptly, with some customers having to follow up multiple times to get their problems addressed. Overall, this location seems to be struggling with consistency in providing good customer service, which is a major concern for any bank.