Tampa Bay
Fiber Internet Store
50.08
50.08
Overview
Get in touch with the team at Tampa Internet Store in Tampa, FL, to schedule an internet installation or other service.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
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Overall
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The company, Frontier, has a reputation for poor service. Clients have reported issues with repeated unauthorized disconnections, failure to provide basic support, and poor communication. They have also experienced problems with overbilling and difficulties in returning equipment. Many customers have expressed frustration with the company's customer service, citing long hold times, unhelpful representatives, and difficulty in getting issues resolved. Despite some clients mentioning good experiences with specific technicians, the overall sentiment towards the company is overwhelmingly negative. A client reported waiting over 24 hours for a technician to show up and resolve an issue, while another client had to wait multiple days for a technician to come and fix a problem with their internet. The company's website does not clearly state its working hours, and clients have reported issues with attempting to cancel service or return equipment. One client was even told to pay an additional $87 to have their internet service reactivated after being shut off for non-payment. Clients have also reported problems with the company's equipment, including faulty routers and slow internet speeds.
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