Tampa Bay
Fero & Sons Insurance
76.64
76.64
Overview
Personal Service Since 1954
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Appointment required
Online appointments
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Quality
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This Fero & Sons Insurance location provides top-notch personal service, a testament to the agency's long history dating back to 1954. The staff, particularly Amber, are knowledgeable, fast, and efficient, making the insurance-buying process enjoyable. Clients appreciate the agency's willingness to help with all their insurance concerns and praise their agents for being patient and informative. While there may be some variation in quality, the majority of clients have had positive experiences, with many noting that the staff goes the extra mile to ensure they have the best coverage for their needs.Some clients have had issues with claims, particularly after a hurricane, which may indicate a need for improvement in this area. However, the agency's overall reputation and customer satisfaction ratings suggest that they are committed to providing excellent service and support to their clients. Overall, Fero & Sons Insurance seems to be a reliable choice for those seeking personalized insurance solutions.One notable issue that stands out is the agency's response to a client who had trouble getting a quote due to the age of their home and its roof. While the agency explained that they were not adjusters and couldn't do anything to speed up the claim process, the client felt that the response was unprofessional and led to a loss of business. This may indicate a need for the agency to improve their communication and customer service skills, particularly in situations where clients are experiencing difficulties.
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